My 96 believes that online entertainment should always stay fun and never become a burden. This page outlines the tools we provide, the warning signs to watch out for, and how my 96 supports Malaysian players to game responsibly at all times.
All these tools are available free of charge to every my 96 player – no need to speak to anyone, and can be activated on your own directly in your account settings.
Set the maximum amount you can deposit into your my 96 account within a 24-hour or 7-day period. Once the limit is reached, the system will automatically block further deposits without any action needed from you. Limits can be reduced immediately, but increasing a limit requires a 7-day waiting period as a safeguard.
Set the maximum loss you're comfortable with in a single day, week, or month. Once your accumulated losses reach the limit you've set, my 96 will block any further betting for that period. This ensures you never gamble beyond your own financial means.
Set the maximum duration of your daily gaming session. Once the time limit is reached, my 96 will provide a reminder and an option to end the session. Playing for too long without a break can affect the decisions you make – time limits help you stay fresh and focused.
If you feel you need a break from the my 96 platform, the self-break feature lets you lock your account for 1 day, 3 days, 1 week, 1 month, or 3 months. During this period, you will not be able to log in or place any bets. This decision is made in your best interest.
For players who decide to stop playing permanently, a permanent self-exclusion option is available in your my 96 account. The account will be closed and you will not be able to register a new one. my 96 fully respects and supports this decision without any barriers.
My 96's Malay-speaking support team is ready to help you identify concerns and find the right solution. Whether you want to activate control tools or simply talk through any worries about your playing habits, we are here for you without any judgment.
my 96 Reminder: Betting and casino games are for entertainment purposes only. Never wager money you cannot afford to lose, or use gambling as a way to resolve financial problems. If you or someone you know is experiencing gambling-related issues, please contact our team at support@my96.world.
Responsible gaming means enjoying betting and casino games as a form of controlled entertainment – much like setting a budget for dining out or catching a movie. It is about playing within your means, understanding the risks involved, and ensuring these activities do not affect your daily life, relationships, or financial wellbeing.
At my 96, we provide a platform for Malaysian players to enjoy Sports Betting on the Malaysia Super League, EPL, BWF badminton, Live Casino baccarat, video slots, poker, and MPL Malaysia esports – all within a safe and responsible environment. We care not just about your gaming experience, but about your overall well-being.
Responsible gaming does not mean you cannot have fun or cannot play to win. It means making smart choices: setting limits, understanding that the house always has a long-term edge, and knowing when it is time to stop. my 96 players who game responsibly are the ones who consistently enjoy our platform year after year.
It's important to recognise the difference between playing for entertainment and play that has started to become a problem. This line can sometimes blur and shift over time. The table below can help you assess where you currently stand:
| Aspect | Healthy Play | Warning Signs |
|---|---|---|
| Purpose | Entertainment & fun | Chasing losses |
| Money | Disposable funds only | Bill money / loans |
| Time | Planned, with time limits | Losing track of time, playing for hours on end |
| Feelings | Good fun even when you lose | Feeling anxious or stressed |
| Relationships | Does not affect family | Hiding from family |
| Stop | Can stop at any time | Hard to stop even when you want to |
If you find yourself more often in the "Warning Signs" column, that does not mean you are weak or a bad person. It simply means you may need a little help – and my 96 is here to support you with the right tools and resources.
This is no secret my 96 hides – all casino games and slots carry a mathematical advantage in favour of the house (house edge). Over the long run, players will on average lose more than they win. This means gambling should be treated as a cost of entertainment – much like a movie ticket or karaoke – not as a way to generate income.
Take a few minutes to answer the following questions honestly with yourself. No one will see your answers — this is for your own personal use and awareness only.
If you answered "Yes" to 3 or more of the questions above, we encourage you to reach out to the my 96 support team at support@my96.world or activate the control tools in your account. Acknowledging that you may need help is the most important and most courageous first step.
All of my 96's responsible gaming tools are accessible directly within your account — no need to contact the support team. Here's a quick guide on how to use each tool:
Go to my96.world and log in using your username and password. Make sure you are using a secure personal device.
Click on your profile icon or username in the top right corner of the platform. Select "Account Settings" from the dropdown menu.
In your account settings, select the "Responsible Gaming" tab or section. All control tools are clearly laid out there.
Choose the type of limit you want to set, enter a value that works for you, and confirm your selection. Limits take effect immediately or within the specified timeframe.
If you run into any issues using these control tools, or if you'd simply prefer to speak with someone directly, the my 96 support team is available 24 hours a day via live chat or email at support@my96.world. We handle all responsible gaming-related requests with full priority and confidentiality.
One of the best responsible gaming practices is setting deposit and loss limits before you start playing – not after. This is because once you are in the heat of a gaming session, making rational financial decisions becomes significantly harder.
Deposit Limit: my 96's minimum deposit is RM10, making our platform accessible to players across a range of budgets. Use the deposit limit feature to make sure you stay within your monthly entertainment budget. For example, if your entertainment budget is RM200 a month, set a weekly deposit limit of RM50 so your funds last throughout the month.
Loss Limit: Loss limits work slightly differently from deposit limits – they account for the money you have actually lost after factoring in your winnings. This is a more refined and precise tool for managing your true net losses. We recommend setting a daily loss limit of no more than 1% of your monthly income as a general guideline.
* These are general guidelines only. The right limits depend on your individual financial situation and lifestyle.
When you reduce a deposit or loss limit, the change takes effect immediately to protect you. However, when you wish to increase a limit, a mandatory 7-day waiting period applies. This is a deliberate safeguard we have designed to give you time to reconsider that decision with a clearer head.
Sometimes, the best step is to take a complete break from the platform. my 96 offers two options for this:
Suitable for players who want a short break without permanently closing their account. Choose your break period – 1 day, 3 days, 1 week, 1 month, or 3 months. The account will be locked automatically and reopened once the period ends, with no further action required from you.
For players who have made the final decision to stop playing at my 96 for good. Your account will be permanently closed, your balance returned, and you will not be able to register a new account. This is a decision my 96 fully supports.
During an active self-break or self-exclusion period, my 96 will not send you any marketing communications. We will also not reopen a permanently excluded account under any circumstances. If someone contacts my 96 claiming to act on your behalf to reopen an excluded account, we will not process that request.
My 96 sets a minimum age requirement of 18 for all players. This isn't just a rule — it's a moral responsibility we take seriously. Online betting and casino platforms are not suitable for young people, and we have put in place a range of measures to ensure this is upheld.
All new my 96 players go through an age verification process during registration. For first withdrawals or withdrawals above a certain amount, full identity verification (KYC) is required, including a copy of an identification document confirming date of birth. Accounts found to belong to individuals under 18 will be closed immediately and all balances may be forfeited.
If you share a device with younger family members, we strongly encourage you to:
If you suspect that someone under the age of 18 is using the my 96 platform, please contact us immediately at support@my96.world. We will investigate all such reports with the utmost priority and confidentiality. Your cooperation helps protect the most vulnerable members of our community.
If you have any concerns about your own gaming habits or those of someone close to you, the my 96 team is ready to listen and help. Our support staff are specifically trained to handle responsible gaming enquiries with empathy and without any judgement.
Any conversation you have with the my 96 support team about responsible gaming concerns is completely confidential. What you share will not be disclosed to any third party without your consent. You do not need to worry about your account being closed simply because you are seeking information or assistance – our goal is to support you, not penalise you.
Email: support@my96.world
For responsible gaming concerns, please include "RESPONSIBLE GAMING" in your email subject line.
Live Chat: Available 24 hours a day, 7 days a week directly within the my 96 platform after you log in. Select the "Responsible Gaming" category to be connected with a trained representative.
Response Time: We prioritise all responsible gaming enquiries and are committed to responding within 4 hours by email. Live chat is typically answered within minutes.
Remember: Asking for help is not a sign of weakness – it is a sign of strength and self-awareness. Many my 96 players who have used our control tools now enjoy the platform in a healthier and more enjoyable way than before. You do not have to go through this alone.
Daily, weekly & monthly. Reduce immediately, increase after 7 days.
Cap your actual net losses within a time period you set yourself.
1 day to 3 months. Temporarily lock your account without closing it permanently.
Permanently close your account when you decide the time has come.
My 96 is more than just a betting platform – we are a community that puts player well-being first. With built-in control tools, 24/7 support in Bahasa Malaysia, and deposits starting from RM10 via Touch 'n Go or GrabPay, you can play with peace of mind knowing all the controls are in your hands.