My 96 Platform Terms & Conditions – A Complete Guide for Malaysian Players

In these Terms & Conditions, the following words and phrases carry the meanings defined below, unless the context requires otherwise:

"my 96" or "Platform" refers to the my96.world website and all services provided through it, including Sports Betting, casino games, poker, and all other sections accessible to registered players.

"Player" or "You" refers to an individual who has registered an account on my 96 and is using any of the services available on this platform.

"Account" refers to the player account registered on my 96, which holds personal information, account balance, transaction records, and gaming activity history.

"Balance" refers to the total real cash available in your my 96 account that can be used to place bets or withdrawn in accordance with the applicable conditions.

"Bonus" refers to any credits, free money, free spins, or other incentives granted by my 96 to players in the context of a promotion or loyalty program, each subject to their respective wagering requirements.

"Real Money" refers to funds deposited by the player into their my 96 account via an approved payment method that are eligible for withdrawal once the relevant conditions are met.

To use the my 96 platform, you must meet all of the following eligibility requirements at the time of registration and throughout your use of the service:

• You must be at least 18 years of age at the time of account registration.
• You are an individual who is resident in or accessing the platform from Malaysia or another jurisdiction where online betting is not explicitly prohibited.
• You are registering an account solely in a personal capacity and not on behalf of any other person or business entity.
• You do not hold any active my 96 account or any account that has been suspended due to prior misconduct.
• You have never been requested or prohibited from using my 96's services for any reason.

My 96 reserves the right to request proof of age at any time. Any account found to belong to an individual under the age of 18 will be suspended immediately and all balances may be forfeited. my 96 takes the protection of minors seriously and has zero tolerance for any attempt to misrepresent age.

Each player is permitted to hold only one account on my 96. Registering more than one account under the same individual — whether using different names, phone numbers, IP addresses, devices, or payment details — is a serious violation of these Terms & Conditions.

During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name as shown on your identity card, an active Malaysian phone number, and a secure password. my 96 reserves the right to request supporting documents to verify the information provided at any time.

You are solely responsible for keeping your my 96 account password confidential. my 96 will not be liable for any losses arising from unauthorised access to your account resulting from your failure to safeguard your login credentials. If you suspect your account has been accessed without your authorisation, contact my 96 support immediately.

Transferring, selling, or assigning a my 96 account to any other party is strictly prohibited. Accounts found to have been transferred will be suspended and all balances within may be forfeited without compensation.

My 96 supports the following deposit methods for Malaysian players. All transactions are in Malaysian Ringgit (MYR) and processed through a secure, encrypted payment system:

Deposit Limits: The minimum deposit amount per transaction is RM10. Maximum deposit limits vary depending on the payment method chosen and your account tier. my 96 VIP players enjoy higher deposit limits based on their membership level.

Processing Time: Deposits via e-wallet (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) are typically credited to your my 96 account within seconds. Deposits via FPX or internet banking may take up to 5 minutes depending on your bank's system.

Third-Party Deposits: my 96 does not accept deposits from third parties. All deposits must be made using a payment method registered in the same player's name. Deposits found to originate from a third-party account will be returned and the account in question may be suspended pending investigation.

My 96 does not charge any processing fees on deposits. However, your e-wallet provider or bank may impose their own charges in accordance with their terms of service — this is beyond my 96's control and you are responsible for checking with them directly.

My 96 players are entitled to withdraw real money (excluding bonus funds that have not yet met wagering requirements) from their account at any time, subject to the following conditions:

• The minimum withdrawal amount is RM30 per transaction.
• Withdrawals must be made to the same payment method used for the deposit, unless otherwise permitted by my 96.
• Identity verification (KYC) may be required before your first withdrawal or before withdrawals exceeding a certain amount are processed.
• Any applicable bonus wagering requirements must be fulfilled before winnings derived from a bonus can be withdrawn.

Withdrawal Processing Time: Withdrawals to Malaysian e-wallets such as Touch 'n Go, GrabPay, DuitNow, Boost, and ShopeePay are typically processed within 3 to 15 minutes. Withdrawals via FPX or internet banking (Maybank2u, CIMB Clicks) take between 15 and 30 minutes. In certain cases requiring additional review, processing times may be longer and my 96 will notify you proactively.

My 96 reserves the right to suspend or decline any withdrawal request that raises concerns related to fraud, money laundering, or a breach of terms. In such cases, my 96 will contact the player to request additional verification documents before a final decision is made.

The my 96 Sports Betting section offers more than 30 sports, including badminton, football (Liga Super Malaysia, EPL, La Liga, Champions League), basketball, tennis, boxing, MMA, and e-sports (MLBB MPL Malaysia, Dota 2, CS2). All bets are subject to the following general rules:

Final Decision: The outcome of all Sports Betting is based on official results issued by the relevant event organiser. my 96 reserves the right to refer to recognised official news sources and third-party data when determining results. All confirmed results are final and cannot be disputed.

Bet Cancellation: my 96 reserves the right to void any bet found to have been placed after the outcome of an event was known, or that involved a technical error displaying odds that clearly deviated from the correct market value. Voided bets will be refunded in full to your account balance.

Odds: All odds displayed on the my 96 platform are in decimal format. Odds are subject to change before an event begins and during live betting. Confirmed bets will be settled at the odds in effect at the time the bet was accepted, not the odds at the time of the result.

The minimum bet for most sports markets is RM1. Maximum limits vary depending on the sport type, event size, and the player's VIP tier. Players betting at the maximum limit may be required to await odds confirmation from my 96 before the bet is finalised for certain events.

My 96 offers a variety of bonuses and promotions from time to time to reward both new and loyal players. All bonuses are subject to the specified wagering requirements and the specific terms associated with each promotion.

Wagering Requirement: Before any winnings derived from a bonus can be withdrawn, the player must fulfill the wagering requirement stated in the relevant promotional terms. For example, a bonus with a 10x wagering requirement means you must place bets totaling 10 times the bonus value before any winnings from that bonus become eligible for withdrawal.

Bonus Requirements: Unused bonuses or unmet wagering requirements that expire before the end of the promotional period will be forfeited and cannot be reclaimed. Each player is entitled to receive each type of bonus once only, unless otherwise stated in the promotional terms.

my 96 VIP Program: Players who meet certain cumulative wagering requirements will be automatically upgraded to a higher VIP tier. Each VIP tier comes with additional benefits, including higher cashback rates, increased betting limits, exclusive deposit bonuses, and priority customer support. my 96 reserves the right to modify the VIP program structure with reasonable notice to affected players.

The my 96 casino section offers over 500 games from 12 leading providers, including Pragmatic Play, PG Soft, Microgaming, JILI Games, Habanero, Spadegaming, NetEnt, Play'n GO, Playtech, KA Gaming, CQ9 Gaming, and Joker Gaming. All games are held to strict fairness standards:

Random Number Generator (RNG): All my 96 casino games use RNG technology that has been audited by accredited independent laboratories. This ensures that every game outcome is entirely random and cannot be influenced or predicted by anyone, including my 96 itself.

Return to Player (RTP): The RTP value for each game is displayed in the relevant game information on the my 96 platform. RTP values are long-term averages audited by providers and independent bodies. Individual session results may vary significantly from the stated RTP due to the random nature of the games.

In the event of a technical disruption such as loss of internet connection during an active game, my 96 will rely on stored system records to determine the outcome of the affected round. Decisions based on system records are final. If the system fails to record an outcome, the affected round will be voided and the stake returned to the player.

To maintain a safe and fair environment for all players on my 96, the following actions are strictly prohibited and may result in immediate account closure without a refund:

• Registering more than one account to take advantage of promotions or to circumvent any restrictions imposed.
• Using automated software (bots), artificial intelligence tools, or any technical method to exploit my 96's games or systems.
• Colluding with other players to manipulate game outcomes, particularly in poker or Live Casino games.
• Using insider information, engaging in prohibited betting, or committing any form of fraud in Sports Betting activities.
• Using your my 96 account for any unlawful activity, including money laundering.
• Using profanity, making threats, or harassing support staff or other players across any of my 96's communication channels.
• Depositing funds from unauthorized sources or using a credit card or bank account that does not belong to you.

My 96 reserves the right to suspend or close an account under the following circumstances:

Voluntary Closure: Players may request the closure of their my 96 account at any time by contacting our support team via email at support@my96.world. Any remaining real money balance will be refunded to the registered payment method once all verification processes are completed, provided there are no outstanding bonus wagering requirements.

Forced Closure: my 96 may close or suspend an account without prior notice if a player is found to have violated any provision of these Terms & Conditions, engaged in fraudulent activity, or if the security of the platform or other players is compromised. In cases of forced closure due to fraud, my 96 reserves the right to forfeit all balances held in that account.

Closure at the Request of Authorities: my 96 will comply with any lawful instruction from the relevant authorities to close or freeze an account. This includes cases involving legal investigations or valid court orders.

My 96 is committed to promoting a healthy and responsible betting culture. We understand that while the vast majority of players play purely for entertainment, some individuals may experience gambling-related difficulties. We provide the following tools and resources to help:

• Daily, weekly, and monthly deposit limits that players can set themselves within the my 96 account settings.
• A configurable session time limit to restrict the duration of each gaming session.
• Temporary self-exclusion (1 day to 6 months) for players who need a break from the platform.
• Permanent self-exclusion for players who decide to stop playing on my 96 for good.
• Access to problem gambling support resources and contact information for relevant support organizations in Malaysia.

Players who activate self-exclusion or a cooling-off period may not register a new account on my 96 during that period. Any attempt to circumvent these restrictions is a serious breach of these Terms & Conditions. For more information on the tools available, please visit the Responsible Gaming us.

My 96 provides this service on an "as-is" and "as-available" basis. While we make every effort to ensure the platform runs smoothly and without interruption, my 96 cannot guarantee that it will always be available free of technical errors, disruptions, or downtime.

My 96 shall not be liable for any losses arising from: (i) internet connectivity failures on the player's end; (ii) planned system downtime for maintenance; (iii) changes in laws or regulations affecting service availability; or (iv) actions by third parties beyond my 96's reasonable control.

My 96's maximum liability to any player under any circumstances shall not exceed the total actual deposits made by that player in the 30 days preceding the claim, subject to applicable legal limits.

My 96 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Where a material change is made, my 96 will notify players via an in-platform notification or by email to the registered address at least 7 days before the change takes effect.

Your continued use of the my 96 platform after the effective date of any changes to these terms constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and contact us to close your account.

It is the player's responsibility to review this Terms & Conditions page periodically. The date of the most recent update will be displayed at the top of this page. my 96 recommends checking this page at least once every three months.

If you have any questions, concerns, or complaints regarding these my 96 Terms & Conditions, our team is available to assist you at any time:

These Terms & Conditions are governed by applicable law. Any disputes arising from the use of the my 96 platform shall first be resolved through mutual negotiation between both parties. Should negotiation fail, the dispute may be referred to a mutually agreed dispute resolution body.